Refund & Return Policy

Effective Date: September 1, 2025

SnapEShop LLC is committed to providing clear, fair, and lawful policies that protect our customers and reflect our dedication to transparency and trust. This Refund and Return Policy outlines the terms under which digital software purchases may be reviewed for refund eligibility. Kindly review this policy in full prior to finalizing your purchase.

1. Nature of Products

SnapEShop LLC is an independent online store based in the United States. We operate as an authorized third-party reseller of genuine software licenses and keys. All products are delivered electronically to the registered user’s email address upon successful payment. Due to the digital nature of these items, they are considered non-returnable once delivered.

2. Digital Delivery and Activation

• All software licenses and keys are sent via email to the address provided during checkout.
• Delivery is typically completed within minutes but may take up to 24 hours depending on system processing or verification.
• Once a license key is issued, it is considered activated and non-reversible.

3. Refund Eligibility

Refunds may be considered under the following conditions:

• Duplicate Purchase: If a customer accidentally purchases the same product more than once, a refund may be issued for the duplicate order.
• Non-Delivery: If the product is not delivered within 24 hours and the customer has not received the license key, a review may be initiated.
• Technical Error: If the license key cannot be activated due to a verified technical issue and the product has not been used, a refund may be considered.

Refunds are not available for:

• Change of mind after purchase
• Incompatibility with user systems or devices
• Failure to follow installation instructions
• Products that have already been activated or used

4. Request Process

To request a refund, customers must contact our support team within 7 calendar days of the original purchase date. The request must include:

• Full name and registered email address
• Order number and product name
• Reason for the refund request
• Any supporting documentation or screenshots, if applicable

All refund requests are reviewed manually. SnapEShop LLC reserves the right to approve or deny requests based on the information provided and the terms outlined in this policy.

5. Payment and Processing

• Payments are processed securely through Stripe.
• If a refund is granted, the amount will be returned using the same payment method used during purchase.
• Processing time for approved refunds may take up to 7 business days depending on the payment provider.

6. Customer Responsibility

Customers are responsible for:

• Ensuring that their system meets the requirements of the software before purchase
• Providing accurate information during checkout
• It is essential to verify the product specifications and system compatibility before finalizing your purchase.

SnapEShop LLC encourages all users to reach out with questions before purchasing to avoid any misunderstandings.

7. Legal Compliance

This policy is designed to comply with all applicable laws and consumer protection regulations in the United States. SnapEShop LLC operates with full transparency and in accordance with lawful standards for digital commerce.

8. Contact Information

If you have any inquiries, need assistance with a refund, or require support, you may reach out to us using the contact details below.

• Helpline No.: +1 (000) 000-0000
• Email: support@snapeshopllc.com
• Office Address: 2580 Summer Lake Rd, Apt. 6307, Lithia Springs, GA, 30122, USA